Any information given by you will be treated in the strictest confidence and in accordance with the data protection act. We will not pass any client details to any third party for any marketing or promotional use. Your session may be audio recorded for both quality monitoring purposes and also so that you can listen back to your session, if so you may be offered a free copy of the session on a CD as a mp3 file. The recording will not be used for any other purposes.

Forms & appointment bookings

To book your appointment we require certain information and you may be emailed some forms to complete and return to us before your first appointment. By signing your client information form you agree with our terms and conditions and are confirming that all the details you have given on your form are true and correct. Also that you are consenting for your doctor to be contacted if necessary to confirm these details and notified of any work done with you for the above problem that you have requested help with. Any information that we hold will be treated in the strictest confidence. At the time of booking a credit or debit card number may be taken and pre authorised for payment. Due to the demand for appointments you may be asked to either pay a deposit to secure your appointment or in the case of clients seeking help with addictions the full amount must be paid in advance to secure your appointment. Appointments cancelled with less than 48 hours notice will be subject to a cancellation fee. See below for our cancellations policy.

Payment

Payment is due on the day of your appointment or in the case of addictions you may be required to pay in advance. Payment is always to be made in £ stirling. Payment can be made by cash or by cheque when accompanied by a valid cheque guarantee card and only up to the limit on the card. We are also able to accept the following payment by any of the cards below via PayPal. Please note that if you choose to pay by card a handling fee of 5% will be added on top of our fees to cover the transaction costs. If for any reason you are unable to make payment on the day of your appointment a £30 administration charge may be added to our fees.

Cancellation Policy

Please Note: To cancel or alter any appointment 48 hours notice must be given by either email, text message or phone call otherwise the fee will still be due. Missed appointments will be charged in full.

Cancellation of a booking is subject to the following charges:

If you give us more than 48 hours notice you may move or cancel your appointment without incurring any charges.

If you give us 24 hours notice and we are able to fill you appointment Phobia Gone will not charge you. If are unable to fill your appointment a £100 cancellation fee will be charged.

If you give us less than 24 hours notice the full fee for your session may be charged.

Due to the obvious fact that we are dealing with human behaviour we are unable to give any guarantees that we will be successful but we will do our best to help you achieve the results that you want. If you have any questions following your appointment please contact Paul Wright directly on 07768 877 719 or via paul@phobiagone.com

Phobia Gone reserves the right to decline or discontinue working with any client without having to declare any reason.

Call us on 07768 877 719, contact us via our web contact form or email us now to find out more about how we can help you.

We realise that everyone is different and one of the reason why we are more successful than some other people is that we are flexible in our approach and have many different methods and techniques available to us. Everyone is treated as an individual with the treatment you receive from us tailored to suit you, this gives you the best results possible.

PhobiaGone making life better today.