If for any reason you’re unhappy with the treatment you’ve received please talk first to us. We want you to be happy and we’ll do our best to resolve any issues.
If you’re unhappy about something during the appointment please tell us there and then, so we can do something about it during the appointment.
If you’re unhappy following the appointment, any complaint should be made in writing (email) within 48 hours of the appointment. We understand that may not always be possible and will allow up to 7 days from the appointment to register a complaint. Any complaints outside that time period will not be considered.
Please note that no guarantee is implied or given about treatment success. No form of treatment has a 100% success rate. We are aware that a small number of clinics guarantee results however that goes against professional regulations and can invalidate professional insurance.
If you’re unhappy about how we handle your complaint you can take it to General Hypnotherapy Register.
For online appointments make sure you’re somewhere private, comfortable and quiet where you won’t be disturbed. If you’re using a mobile device make sure its plugged into a mains power supply. Please note that we can not be held responsible for the battery on your device going flat, problems with your internet, signal or wifi connection, any noise or disturbances at your location.
Make sure you’re on time for your appointment. If you’re late we’ll still have to stop at the scheduled finish time in order to be able to see the next patient on time.
Unless pre-paid or via prior arrangement in writing, online appointments require payment at the start of the appointment. Please make sure you have your payment card to hand. We will not be able to start until payment is taken and no refund will be due for lost time.